Operator and contacts
Digital Solutions is operated by Nuvanta Digital Solutions W.L.L., CR 255006. For project enquiries or customer concerns, use our email or WhatsApp contacts below.
Quotations and delivery
Your written quotation sets the scope, deliverables, price, payment stages and delivery milestones. Changes to scope or timing are agreed with you. We communicate material delays and any dependencies on your content or approvals.
For substantial projects, the recommended schedule is 40% on written acceptance, 30% on approval of the working prototype and 30% before the agreed final handover. The quotation can adapt this schedule to your project; it is not a universal payment requirement.
Cancellation and refunds
If you cancel before work starts and before any approved external costs are incurred, we provide a full refund. Once work starts, we itemise the agreed work actually performed and pre-approved, non-recoverable external costs, and return the unused balance where lawful.
Applicable statutory cancellation rights and remedies for undelivered or defective work remain intact and take precedence over deductions. There is no blanket non-refundable deposit or automatic deduction of payment-provider fees.
We aim to initiate an approved refund within seven working days after approval. Your bank or payment provider determines when it reaches your account.
Payment arrangements
After activation, payment arrangements are intended to use manual SADAD links sent by SMS or agreed bank-transfer instructions. No payment is taken here.
This website does not collect card details. Do not send card numbers, CVV codes or banking passwords by email or WhatsApp.
Complaints
Email or WhatsApp us with your project or invoice reference, a description of the issue and the outcome you seek. We acknowledge complaints within two working days and provide a substantive response or progress update within ten working days. If investigation continues, we explain why and give the next update date.
Working days are Saturday–Thursday, excluding Qatar public holidays. These policies do not limit your statutory rights or your right to contact the competent authorities.